Vonage: Service Issue with Video API in China Data Center
Timeline of updates
- resolved
Between 2023-01-17 20:10:00 UTC until 2023-01-18 19:55:00 UTC, there was an issue on our Video platform in our China datacenter. Users may have had issues establishing sessions due to an incorrect certificate. The issue is resolved and normal operations have resumed. Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling (opens in new tab) - for an explanation of our approach to publishing incidents.
From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Vonage, started 2023-01-18 20:22 UTC, resolved after 0 min, 1 update(s).
- Title
- Service Issue with Video API in China Data Center
- Vendor
- Vonage
- Date
- URL
- https://rewindex.com/company/vonage/incidents/kdq0vxhl3hjv
Vonage profileRecent Vonage incidentsAll outages on January 18, 2023Vonage in January 2023MarkdownJSON