Vonage: Service issues : Messages API - WhatsApp channel
Timeline of updates
- resolved
This issue has been resolved. The following services were impacted from [02-08-2023 14:44] UTC until [04-08-2023 10:22] UTC. WhatsApp Channel: Customers receiving inbound stickers or vcard webhooks from WhatsApp cloud api numbers might have received a URL that was not accessible, meaning they would not be able to download this sticker. Other message types like file, video, audio and image were not impacted. All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Vonage, started 2023-08-04 09:46 UTC, resolved after 2.6 h, 1 update(s).
- Title
- Service issues : Messages API - WhatsApp channel
- Vendor
- Vonage
- Date
- URL
- https://rewindex.com/company/vonage/incidents/gtc6cmcrkg1x
Vonage profileRecent Vonage incidentsAll outages on August 4, 2023Vonage in August 2023MarkdownJSON