# Vonage: Service issues : Messages API - WhatsApp channel

> Vonage status incident “Service issues : Messages API - WhatsApp channel” on 2023-08-04: impact minor (vendor’s label), 2.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/vonage/incidents/gtc6cmcrkg1x
Last updated: 2023-08-04T12:20:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-04 09:46 UTC · Resolved: 2023-08-04 12:20 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://vonageapi.statuspage.io/incidents/gtc6cmcrkg1x](https://vonageapi.statuspage.io/incidents/gtc6cmcrkg1x)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **resolved** 2023-08-04 12:20 UTC: This issue has been resolved. The following services were impacted from \[02-08-2023 14:44\] UTC until \[04-08-2023 10:22\] UTC. WhatsApp Channel: Customers receiving inbound stickers or vcard webhooks from WhatsApp cloud api numbers might have received a URL that was not accessible, meaning they would not be able to download this sticker. Other message types like file, video, audio and image were not impacted. All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Vonage, started 2023-08-04 09:46 UTC, resolved after 2.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/vonage/incidents/gtc6cmcrkg1x
- Citation: Vonage, “Service issues : Messages API - WhatsApp channel” (2023-08-04 09:46 UTC). Archived by Rewindex: https://rewindex.com/company/vonage/incidents/gtc6cmcrkg1x (CC BY 4.0).
- Markdown link: `[Vonage: Service issues : Messages API - WhatsApp channel (2023-08-04)](https://rewindex.com/company/vonage/incidents/gtc6cmcrkg1x)`


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Canonical: https://rewindex.com/company/vonage/incidents/gtc6cmcrkg1x · Markdown: https://rewindex.com/company/vonage/incidents/gtc6cmcrkg1x.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/gtc6cmcrkg1x · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:26:38.331Z