Vonage: Video Live Captions Issue
Timeline of updates
- resolved
A server that hosted the Video Live caption service was in an unstable state in use1 region from 12:54 UTC to 12:59 UTC, 25-Apr-2025. Some customers may have experienced Video Live caption service issues during this period if they run across this server. The faulty instance was detected and removed from rotation. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
From Vonage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Vonage, started 2025-04-25 13:40 UTC, resolved after 0 min, 1 update(s).
- Title
- Video Live Captions Issue
- Vendor
- Vonage
- Date
- URL
- https://rewindex.com/company/vonage/incidents/2bvdxbzzbpp9
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