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Twilio: Customers Will Experience Issues When Upgrading From a Trial Account to a Paid Account

MinorStatus: resolvedStarted Resolved (31 min)1 updatestatus.twilio.com (opens in new tab)

Timeline of updates

  1. resolved

    We are no longer experiencing issues when customers attempt to upgrade their account from trial accounts. If you previously encountered an error while upgrading, please retry the process. This incident has been resolved.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-07-29 19:39 UTC, resolved after 31 min, 1 update(s).

Title
Customers Will Experience Issues When Upgrading From a Trial Account to a Paid Account
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/zr0h0yt2c4dy

Twilio profileRecent Twilio incidentsAll outages on July 29, 2025Twilio in July 2025MarkdownJSON