# Twilio: Customers Will Experience Issues When Upgrading From a Trial Account to a Paid Account

> Twilio status incident “Customers Will Experience Issues When Upgrading From a Trial Account to a Paid Account” on 2025-07-29: impact minor (vendor’s label), 31 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/zr0h0yt2c4dy
Last updated: 2025-07-29T20:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-07-29 19:39 UTC · Resolved: 2025-07-29 20:10 UTC · Duration: 31 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/zr0h0yt2c4dy](https://status.twilio.com/incidents/zr0h0yt2c4dy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-07-29 20:10 UTC: We are no longer experiencing issues when customers attempt to upgrade their account from trial accounts. If you previously encountered an error while upgrading, please retry the process. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-07-29 19:39 UTC, resolved after 31 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/zr0h0yt2c4dy
- Citation: Twilio, “Customers Will Experience Issues When Upgrading From a Trial Account to a Paid Account” (2025-07-29 19:39 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/zr0h0yt2c4dy (CC BY 4.0).
- Markdown link: `[Twilio: Customers Will Experience Issues When Upgrading From a Trial Account to a Paid Account (2025-07-29)](https://rewindex.com/company/twilio/incidents/zr0h0yt2c4dy)`


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Canonical: https://rewindex.com/company/twilio/incidents/zr0h0yt2c4dy · Markdown: https://rewindex.com/company/twilio/incidents/zr0h0yt2c4dy.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/zr0h0yt2c4dy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:43:18.172Z