Twilio: Customers Not Billed for Their Verify WhatsApp Channel Usage
Timeline of updates
- resolved
Between February 26th at 09:19PT and February 29th at 00:01 PT, Verify didn’t generate billing events for a subset of customers using the WhatsApp channel to send OTP messages. This issue has been mitigated and affected customers will be notified and billed properly.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2024-03-04 19:14 UTC, resolved after 1.2 h, 1 update(s).
- Title
- Customers Not Billed for Their Verify WhatsApp Channel Usage
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/ywhw2r7wpzx9
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