# Twilio: Customers Not Billed for Their Verify WhatsApp Channel Usage

> Twilio status incident “Customers Not Billed for Their Verify WhatsApp Channel Usage” on 2024-03-04: impact none (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/ywhw2r7wpzx9
Last updated: 2024-03-04T20:26:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-03-04 19:14 UTC · Resolved: 2024-03-04 20:26 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/ywhw2r7wpzx9](https://status.twilio.com/incidents/ywhw2r7wpzx9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-03-04 20:26 UTC: Between February 26th at 09:19PT and February 29th at 00:01 PT, Verify didn’t generate billing events for a subset of customers using the WhatsApp channel to send OTP messages. This issue has been mitigated and affected customers will be notified and billed properly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-03-04 19:14 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/ywhw2r7wpzx9
- Citation: Twilio, “Customers Not Billed for Their Verify WhatsApp Channel Usage” (2024-03-04 19:14 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/ywhw2r7wpzx9 (CC BY 4.0).
- Markdown link: `[Twilio: Customers Not Billed for Their Verify WhatsApp Channel Usage (2024-03-04)](https://rewindex.com/company/twilio/incidents/ywhw2r7wpzx9)`


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Canonical: https://rewindex.com/company/twilio/incidents/ywhw2r7wpzx9 · Markdown: https://rewindex.com/company/twilio/incidents/ywhw2r7wpzx9.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ywhw2r7wpzx9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:11:46.065Z