Twilio: Sync Platform and Conversations Affected
Timeline of updates
- resolved
Twilio Sync Platform and Conversations were degraded between 7:53 AM to 9:22 AM Pacific Time on 01/28/2026. During this period of time customers may have experienced delay in webhooks related to sync object mutations (add, delete, edit) and 404 from Cloudfront in IE1 for any public api calls. The issue has now been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2026-01-28 17:49 UTC, resolved after 0 min, 1 update(s).
- Title
- Sync Platform and Conversations Affected
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/yhvcjwhlg10l
Twilio profileRecent Twilio incidentsAll outages on January 28, 2026Twilio in January 2026MarkdownJSON