Twilio: Our Engineers are Investigating an Issue with Voice Insights
Timeline of updates
- resolved
The customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region has been resolved and is operating normally at this time.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-12-31 01:55 UTC, resolved after 1.9 h, 1 update(s).
- Title
- Our Engineers are Investigating an Issue with Voice Insights
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/xcdk5zq41ztc
Twilio profileRecent Twilio incidentsAll outages on December 31, 2025Twilio in December 2025MarkdownJSON