# Twilio: Our Engineers are Investigating an Issue with Voice Insights

> Twilio status incident “Our Engineers are Investigating an Issue with Voice Insights” on 2025-12-31: impact none (vendor’s label), 1.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/xcdk5zq41ztc
Last updated: 2025-12-31T03:46:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-12-31 01:55 UTC · Resolved: 2025-12-31 03:46 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/xcdk5zq41ztc](https://status.twilio.com/incidents/xcdk5zq41ztc)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-12-31 03:46 UTC: The customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region has been resolved and is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-12-31 01:55 UTC, resolved after 1.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/xcdk5zq41ztc
- Citation: Twilio, “Our Engineers are Investigating an Issue with Voice Insights” (2025-12-31 01:55 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/xcdk5zq41ztc (CC BY 4.0).
- Markdown link: `[Twilio: Our Engineers are Investigating an Issue with Voice Insights (2025-12-31)](https://rewindex.com/company/twilio/incidents/xcdk5zq41ztc)`


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Canonical: https://rewindex.com/company/twilio/incidents/xcdk5zq41ztc · Markdown: https://rewindex.com/company/twilio/incidents/xcdk5zq41ztc.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/xcdk5zq41ztc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:45:13.356Z