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Twilio: RateQueue Host Down Did Not Recover

MinorStatus: monitoringeditedStarted Not resolved8 updatesstatus.twilio.com (opens in new tab)

Affected components: PROGRAMMABLE MESSAGING - SMSSMS

Timeline of updates

  1. investigating

    We are investigating delays in messages presented, while no messages are lost. We expect to provide another update in 1 hour or as soon as more information becomes available

  2. identified

    Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available

  3. identified

    Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 2 hour or as soon as more information becomes available

  4. identified

    Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 4 hour or as soon as more information becomes available.

  5. identified

    Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 8 hours or as soon as more information becomes available.

  6. identified

    The message delays were caused by an issue with a single host and affected only a portion of SMS traffic for approximately one hour. Service was restored and has been stable since with no data loss. We have applied a preventive measure to avoid a recurrence and are validating a permanent fix. We will share our next update in 8 hours or as soon as new information is available.

  7. identified

    The message delays were caused by an issue with a single host and affected only a portion of SMS traffic for approximately one hour. Service was restored and has been stable since with no data loss. We have applied a preventive measure to avoid a recurrence and are validating a permanent fix. We will share our next update in 16 hours or as soon as new information is available.

  8. monitoring

    Messaging is operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-03 02:14 UTC, not resolved, 8 update(s); edited after publishing.

Title
RateQueue Host Down Did Not Recover
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/x3f55q1rkbqv

Twilio profileRecent Twilio incidentsAll outages on November 3, 2026Twilio in November 2026MarkdownJSON