# Twilio: RateQueue Host Down Did Not Recover

> Twilio status incident “RateQueue Host Down Did Not Recover” on 2026-11-03: impact minor (vendor’s label), 8 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/x3f55q1rkbqv
Last updated: 2026-11-04T16:23:49Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-11-03 02:14 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 8 · Affected components: PROGRAMMABLE MESSAGING - SMS, SMS
- [Vendor status page: https://status.twilio.com/incidents/x3f55q1rkbqv](https://status.twilio.com/incidents/x3f55q1rkbqv)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-03 02:14 UTC: We are investigating delays in messages presented, while no messages are lost. We expect to provide another update in 1 hour or as soon as more information becomes available
- **identified** 2026-11-03 02:50 UTC: Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available
- **identified** 2026-11-03 04:53 UTC: Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 2 hour or as soon as more information becomes available
- **identified** 2026-11-03 06:55 UTC: Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 4 hour or as soon as more information becomes available.
- **identified** 2026-11-03 10:51 UTC: Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-11-03 19:13 UTC: The message delays were caused by an issue with a single host and affected only a portion of SMS traffic for approximately one hour. Service was restored and has been stable since with no data loss. We have applied a preventive measure to avoid a recurrence and are validating a permanent fix. We will share our next update in 8 hours or as soon as new information is available.
- **identified** 2026-11-04 03:47 UTC: The message delays were caused by an issue with a single host and affected only a portion of SMS traffic for approximately one hour. Service was restored and has been stable since with no data loss. We have applied a preventive measure to avoid a recurrence and are validating a permanent fix. We will share our next update in 16 hours or as soon as new information is available.
- **monitoring** 2026-11-04 16:13 UTC: Messaging is operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-03 02:53 UTC: [Incident updated: RateQueue Host Down Did Not Recover](https://rewindex.com/change/r5785e758e38eb8.md)
- 2026-11-03 05:03 UTC: [Incident updated: RateQueue Host Down Did Not Recover](https://rewindex.com/change/r897f8aade0081f.md)
- 2026-11-03 07:03 UTC: [Incident updated: RateQueue Host Down Did Not Recover](https://rewindex.com/change/r2fdb63934c6ecd.md)
- 2026-11-03 10:53 UTC: [Incident updated: RateQueue Host Down Did Not Recover](https://rewindex.com/change/rd26c323686379f.md)
- 2026-11-03 19:23 UTC: [Incident updated: RateQueue Host Down Did Not Recover](https://rewindex.com/change/rdab449c7f205f1.md)
- 2026-11-04 03:53 UTC: [Incident updated: RateQueue Host Down Did Not Recover](https://rewindex.com/change/r255df0aa54c78a.md)
- 2026-11-04 16:23 UTC: [Incident updated: RateQueue Host Down Did Not Recover](https://rewindex.com/change/r4ed5ac9a8cf7a0.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-03 02:14 UTC, not resolved, 8 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/x3f55q1rkbqv
- Citation: Twilio, “RateQueue Host Down Did Not Recover” (2026-11-03 02:14 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/x3f55q1rkbqv (CC BY 4.0).
- Markdown link: `[Twilio: RateQueue Host Down Did Not Recover (2026-11-03)](https://rewindex.com/company/twilio/incidents/x3f55q1rkbqv)`


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Canonical: https://rewindex.com/company/twilio/incidents/x3f55q1rkbqv · Markdown: https://rewindex.com/company/twilio/incidents/x3f55q1rkbqv.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/x3f55q1rkbqv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:04:18.074Z