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Twilio: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada

MinorStatus: investigatingeditedStarted Not resolved2 updatesstatus.twilio.com (opens in new tab)

Affected components: CARRIER NETWORK - Legacy Identity MatchAndAttributesCARRIER NETWORK - Lookup Identity MatchCARRIER NETWORK - Lookup SIM SwapCARRIER NETWORK - Verify Silent Network AuthLegacy Identity MatchAndAttributesLookup Identity MatchLookup SIM SwapVerify Silent Network Auth

Timeline of updates

  1. investigating

    Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating

    Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

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Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-08 14:58 UTC, not resolved, 2 update(s); edited after publishing.

Title
Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/x2w2p6b9d9dr

Twilio profileRecent Twilio incidentsAll outages on November 8, 2026Twilio in November 2026MarkdownJSON