# Twilio: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada

> Twilio status incident “Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada” on 2026-11-08: impact minor (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/x2w2p6b9d9dr
Last updated: 2026-11-08T17:03:50Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-11-08 14:58 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: CARRIER NETWORK - Legacy Identity MatchAndAttributes, CARRIER NETWORK - Lookup Identity Match, CARRIER NETWORK - Lookup SIM Swap, CARRIER NETWORK - Verify Silent Network Auth, Legacy Identity MatchAndAttributes, Lookup Identity Match, Lookup SIM Swap, Verify Silent Network Auth
- [Vendor status page: https://status.twilio.com/incidents/x2w2p6b9d9dr](https://status.twilio.com/incidents/x2w2p6b9d9dr)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-08 14:58 UTC: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-11-08 16:08 UTC: Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-11-08 16:59 UTC: We have identified the cause of the Silent Network Authentication (SNA) Failure Increase and Gateway API Failure Increase to EnStream in Canada. We will continue working with our Service Provider to resolve the incident. An update will be provided in 1 hour or as soon as more details become available.

## Rewindex changes for this incident

- 2026-11-08 16:13 UTC: [Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada](https://rewindex.com/change/r4da4f3e0144211.md)
- 2026-11-08 17:03 UTC: [Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada](https://rewindex.com/change/r4add5af2c50110.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-08 14:58 UTC, not resolved, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/x2w2p6b9d9dr
- Citation: Twilio, “Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada” (2026-11-08 14:58 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/x2w2p6b9d9dr (CC BY 4.0).
- Markdown link: `[Twilio: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (2026-11-08)](https://rewindex.com/company/twilio/incidents/x2w2p6b9d9dr)`


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Canonical: https://rewindex.com/company/twilio/incidents/x2w2p6b9d9dr · Markdown: https://rewindex.com/company/twilio/incidents/x2w2p6b9d9dr.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/x2w2p6b9d9dr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-08T17:08:33.716Z