Changes Twilio Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada

Twilio: Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada

Incident updateNot classified yetChanged 2026-11-08 16:13 UTCstatus.twilio.com

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Twilio removed; blue is what they added. Muted text is unchanged context.

AddedUpdateinvestigating2026-11-08 16:08 UTC#1

not present

Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

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History of this incident

TodaySunday, November 8Sun, Nov 8

2 incident changes

Incident update
17:03Incident
Incident updateSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada
Incident update
16:13Incident
Incident updateSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canadathis change

Cite this

Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada on Twilio’s status page, changed 2026-11-08 16:13 UTC (change 1 of 2).

Title: Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada
Vendor: Twilio
Date: 2026-11-08 16:13 UTC
URL: https://rewindex.com/change/r4da4f3e0144211

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