# Twilio: Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada

> Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada. Detected 2026-11-08 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r4da4f3e0144211
Last updated: 2026-11-08T16:13:53Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-08 16:13 UTC · Detected: 2026-11-08 16:13 UTC
- [Source: https://status.twilio.com/incidents/x2w2p6b9d9dr](https://status.twilio.com/incidents/x2w2p6b9d9dr)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/x2w2p6b9d9dr@f5839f923f59 → after incident\_version:125/x2w2p6b9d9dr@24353c29069a
- Change 1 of 2 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada](https://rewindex.com/company/twilio/incidents/x2w2p6b9d9dr.md)
## What changed

**1. Added: Update** (investigating) · 2026-11-08 16:08 UTC

```diff
+ Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions on EnStream in Canada. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-08 16:13 UTC | Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (this change) |  |
| 2026-11-08 17:03 UTC | [Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada](https://rewindex.com/change/r4add5af2c50110.md) |  |

Next: [change](https://rewindex.com/change/r4add5af2c50110.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada on Twilio’s status page, changed 2026-11-08 16:13 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/r4da4f3e0144211
- Citation: Twilio, “Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada” (2026-11-08 16:13 UTC). Archived by Rewindex: https://rewindex.com/change/r4da4f3e0144211 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (2026-11-08)](https://rewindex.com/change/r4da4f3e0144211)`


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Canonical: https://rewindex.com/change/r4da4f3e0144211 · Markdown: https://rewindex.com/change/r4da4f3e0144211.md · JSON: https://rewindex.com/api/v1/changes/r4da4f3e0144211 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-08T17:37:10.967Z