Twilio: Flex Agents Are Unable to End Tasks and Experience Errors From the Interactions API
Timeline of updates
- resolved
We have fully investigated the issue affecting Flex, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2024-10-16 20:59 UTC, resolved after 58 min, 1 update(s).
- Title
- Flex Agents Are Unable to End Tasks and Experience Errors From the Interactions API
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/wzpflnynftfm
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