# Twilio: Flex Agents Are Unable to End Tasks and Experience Errors From the Interactions API

> Twilio status incident “Flex Agents Are Unable to End Tasks and Experience Errors From the Interactions API” on 2024-10-16: impact none (vendor’s label), 58 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/wzpflnynftfm
Last updated: 2024-10-16T21:57:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-10-16 20:59 UTC · Resolved: 2024-10-16 21:57 UTC · Duration: 58 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/wzpflnynftfm](https://status.twilio.com/incidents/wzpflnynftfm)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-10-16 21:57 UTC: We have fully investigated the issue affecting Flex, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-10-16 20:59 UTC, resolved after 58 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/wzpflnynftfm
- Citation: Twilio, “Flex Agents Are Unable to End Tasks and Experience Errors From the Interactions API” (2024-10-16 20:59 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/wzpflnynftfm (CC BY 4.0).
- Markdown link: `[Twilio: Flex Agents Are Unable to End Tasks and Experience Errors From the Interactions API (2024-10-16)](https://rewindex.com/company/twilio/incidents/wzpflnynftfm)`


---
Canonical: https://rewindex.com/company/twilio/incidents/wzpflnynftfm · Markdown: https://rewindex.com/company/twilio/incidents/wzpflnynftfm.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/wzpflnynftfm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:54:19.061Z