Twilio: WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers
Timeline of updates
- resolved
WhatsApp messages showing incorrect channel information in Messaging Insights for a subset of customers has been resolved and is operating normally at this time.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2025-08-18 18:39 UTC, resolved after 7.5 h, 1 update(s).
- Title
- WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/w5782957s0rx
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