# Twilio: WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers

> Twilio status incident “WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers” on 2025-08-18: impact minor (vendor’s label), 7.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/w5782957s0rx
Last updated: 2025-08-19T02:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-18 18:39 UTC · Resolved: 2025-08-19 02:10 UTC · Duration: 7.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/w5782957s0rx](https://status.twilio.com/incidents/w5782957s0rx)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-08-19 02:10 UTC: WhatsApp messages showing incorrect channel information in Messaging Insights for a subset of customers has been resolved and is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-08-18 18:39 UTC, resolved after 7.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/w5782957s0rx
- Citation: Twilio, “WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers” (2025-08-18 18:39 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/w5782957s0rx (CC BY 4.0).
- Markdown link: `[Twilio: WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers (2025-08-18)](https://rewindex.com/company/twilio/incidents/w5782957s0rx)`


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Canonical: https://rewindex.com/company/twilio/incidents/w5782957s0rx · Markdown: https://rewindex.com/company/twilio/incidents/w5782957s0rx.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/w5782957s0rx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:13:15.503Z