Twilio: Search Delays on Enterprise Knowledge
Affected components: CONVERSATIONS - Enterprise KnowledgeEnterprise Knowledge
Timeline of updates
- investigating
We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating
We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-04 18:20 UTC, not resolved, 2 update(s); edited after publishing.
- Title
- Search Delays on Enterprise Knowledge
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/v5v1m9lldn65
Twilio profileRecent Twilio incidentsAll outages on November 4, 2026Twilio in November 2026MarkdownJSON