# Twilio: Search Delays on Enterprise Knowledge

> Twilio status incident “Search Delays on Enterprise Knowledge” on 2026-11-04: impact minor (vendor’s label), 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/v5v1m9lldn65
Last updated: 2026-11-04T21:53:46Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-11-04 18:20 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4 · Affected components: CONVERSATIONS - Enterprise Knowledge, Enterprise Knowledge
- [Vendor status page: https://status.twilio.com/incidents/v5v1m9lldn65](https://status.twilio.com/incidents/v5v1m9lldn65)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-04 18:20 UTC: We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-11-04 19:20 UTC: We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-11-04 21:13 UTC: Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- **monitoring** 2026-11-04 21:43 UTC: Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-04 19:23 UTC: [Incident updated: Search Delays on Enterprise Knowledge](https://rewindex.com/change/ra0abf7688f280c.md)
- 2026-11-04 21:23 UTC: [Incident updated: Search Delays on Enterprise Knowledge](https://rewindex.com/change/ra46e80e24f3c52.md)
- 2026-11-04 21:53 UTC: [Incident updated: Search Delays on Enterprise Knowledge](https://rewindex.com/change/r058b72fb96af26.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-04 18:20 UTC, not resolved, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/v5v1m9lldn65
- Citation: Twilio, “Search Delays on Enterprise Knowledge” (2026-11-04 18:20 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/v5v1m9lldn65 (CC BY 4.0).
- Markdown link: `[Twilio: Search Delays on Enterprise Knowledge (2026-11-04)](https://rewindex.com/company/twilio/incidents/v5v1m9lldn65)`


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Canonical: https://rewindex.com/company/twilio/incidents/v5v1m9lldn65 · Markdown: https://rewindex.com/company/twilio/incidents/v5v1m9lldn65.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/v5v1m9lldn65 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:05:47.441Z