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Twilio: Issue with Realtime Transcriptions and Deepgram

No impact listedStatus: resolvededitedStarted Resolved (1.6 h)3 updatesstatus.twilio.com (opens in new tab)

Affected components: PROGRAMMABLE VIDEO - Realtime TranscriptionsRealtime TranscriptionsSpeech Recognition - Gather Speech

Timeline of updates

  1. investigatingEdited

    Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.

  2. monitoring

    We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.

  3. resolved

    The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2026-10-22 16:32 UTC, resolved after 1.6 h, 3 update(s); edited after publishing.

Title
Issue with Realtime Transcriptions and Deepgram
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/tkmxrqj0wwy2

Twilio profileRecent Twilio incidentsAll outages on October 22, 2026Twilio in October 2026MarkdownJSON