# Twilio: Issue with Realtime Transcriptions and Deepgram

> Twilio status incident “Issue with Realtime Transcriptions and Deepgram” on 2026-10-22: impact none (vendor’s label), 1.6 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/tkmxrqj0wwy2
Last updated: 2026-10-22T18:24:12Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-22 16:32 UTC · Resolved: 2026-10-22 18:08 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: PROGRAMMABLE VIDEO - Realtime Transcriptions, Realtime Transcriptions, Speech Recognition - Gather Speech
- [Vendor status page: https://status.twilio.com/incidents/tkmxrqj0wwy2](https://status.twilio.com/incidents/tkmxrqj0wwy2)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-22 16:32 UTC _(edited after publishing)_: Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.
- **monitoring** 2026-10-22 17:38 UTC: We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.
- **resolved** 2026-10-22 18:08 UTC: The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.

## Rewindex changes for this incident

- 2026-10-22 16:53 UTC: [Incident silently edited: Potential Issue with Realtime Transcriptions and Deepgram](https://rewindex.com/change/r9d98eee440e527.md)
- 2026-10-22 17:44 UTC: [Incident updated: Issue with Realtime Transcriptions and Deepgram](https://rewindex.com/change/r9ac09bba3f270b.md)
- 2026-10-22 18:24 UTC: [Incident updated: Issue with Realtime Transcriptions and Deepgram](https://rewindex.com/change/re30c813223dbb8.md)

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2026-10-22 16:32 UTC, resolved after 1.6 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/tkmxrqj0wwy2
- Citation: Twilio, “Issue with Realtime Transcriptions and Deepgram” (2026-10-22 16:32 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/tkmxrqj0wwy2 (CC BY 4.0).
- Markdown link: `[Twilio: Issue with Realtime Transcriptions and Deepgram (2026-10-22)](https://rewindex.com/company/twilio/incidents/tkmxrqj0wwy2)`


---
Canonical: https://rewindex.com/company/twilio/incidents/tkmxrqj0wwy2 · Markdown: https://rewindex.com/company/twilio/incidents/tkmxrqj0wwy2.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/tkmxrqj0wwy2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:10:21.853Z