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ChangesTwilioIssue with Realtime Transcriptions and Deepgram

Twilio: Incident updated: Issue with Realtime Transcriptions and Deepgram

Incident updateNormal progress (typesafe/jev-1.13-20260917, 100%)Changed status.twilio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedTitle#1
Before: Potential Issue with Realtime Transcriptions and Deepgram
After: Issue with Realtime Transcriptions and Deepgram
ChangedStatus#2
Before: investigating
After: monitoring
AddedAffected components#3
Before: not present
After: PROGRAMMABLE VIDEO - Realtime Transcriptions, Realtime Transcriptions, Speech Recognition - Gather Speech
AddedUpdatemonitoring#4
Before: not present
After: We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

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How the archive is checked, and what it cannot prove.

History of this incident

Thursday, October 22

1 rewrite, 2 incident changes

Cite this

Incident updated: Issue with Realtime Transcriptions and Deepgram on Twilio’s status page, changed 2026-10-22 17:44 UTC (change 2 of 3).

Title
Incident updated: Issue with Realtime Transcriptions and Deepgram
Vendor
Twilio
Date
URL
https://rewindex.com/change/r9ac09bba3f270b

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