Twilio: Intermittent Silence on Calls Due to ConversationRelay WebSocket Issue
Timeline of updates
- resolved
Twilio ConversationRelay was degraded for 32 hours and 13 minutes between 2:49 PM on 10/28/2025 and 11:02 AM Pacific Time on 10/30/2025. During this period, customers may have experienced silence on calls when audio data sent via the websocket server was not converted to speech as expected after the caller barged in and interrupted. The issue has now been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-10-31 16:42 UTC, resolved after 1.7 h, 1 update(s).
- Title
- Intermittent Silence on Calls Due to ConversationRelay WebSocket Issue
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/sysrjgphsbcd
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