# Twilio: Intermittent Silence on Calls Due to ConversationRelay WebSocket Issue

> Twilio status incident “Intermittent Silence on Calls Due to ConversationRelay WebSocket Issue” on 2025-10-31: impact none (vendor’s label), 1.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/sysrjgphsbcd
Last updated: 2025-10-31T18:23:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-10-31 16:42 UTC · Resolved: 2025-10-31 18:23 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/sysrjgphsbcd](https://status.twilio.com/incidents/sysrjgphsbcd)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-10-31 18:23 UTC: Twilio ConversationRelay was degraded for 32 hours and 13 minutes between 2:49 PM on 10/28/2025 and 11:02 AM Pacific Time on 10/30/2025. During this period, customers may have experienced silence on calls when audio data sent via the websocket server was not converted to speech as expected after the caller barged in and interrupted. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-10-31 16:42 UTC, resolved after 1.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/sysrjgphsbcd
- Citation: Twilio, “Intermittent Silence on Calls Due to ConversationRelay WebSocket Issue” (2025-10-31 16:42 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/sysrjgphsbcd (CC BY 4.0).
- Markdown link: `[Twilio: Intermittent Silence on Calls Due to ConversationRelay WebSocket Issue (2025-10-31)](https://rewindex.com/company/twilio/incidents/sysrjgphsbcd)`


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Canonical: https://rewindex.com/company/twilio/incidents/sysrjgphsbcd · Markdown: https://rewindex.com/company/twilio/incidents/sysrjgphsbcd.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/sysrjgphsbcd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:58.276Z