Twilio: TaskRouter Had Service Degradation (API 500s Failures) Impacting Flex and TaskRouter Customers
Timeline of updates
- resolved
TaskRouter service was degraded for 7 minutes between 13:01 UTC and 13:07 UTC on 05/13/2025. During this period, customers would have experienced their API request failed with 500 errors. The issue has already been resolved and the team is actively monitoring to ensure no recurrence.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-05-13 13:40 UTC, resolved after 29 min, 1 update(s).
- Title
- TaskRouter Had Service Degradation (API 500s Failures) Impacting Flex and TaskRouter Customers
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/qyk61dn4kd9l
Twilio profileRecent Twilio incidentsAll outages on May 13, 2025Twilio in May 2025MarkdownJSON