# Twilio: TaskRouter Had Service Degradation (API 500s Failures) Impacting Flex and TaskRouter Customers

> Twilio status incident “TaskRouter Had Service Degradation (API 500s Failures) Impacting Flex and TaskRouter Customers” on 2025-05-13: impact none (vendor’s label), 29 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/qyk61dn4kd9l
Last updated: 2025-05-13T14:09:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-05-13 13:40 UTC · Resolved: 2025-05-13 14:09 UTC · Duration: 29 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/qyk61dn4kd9l](https://status.twilio.com/incidents/qyk61dn4kd9l)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-05-13 14:09 UTC: TaskRouter service was degraded for 7 minutes between 13:01 UTC and 13:07 UTC on 05/13/2025. During this period, customers would have experienced their API request failed with 500 errors. The issue has already been resolved and the team is actively monitoring to ensure no recurrence.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-05-13 13:40 UTC, resolved after 29 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/qyk61dn4kd9l
- Citation: Twilio, “TaskRouter Had Service Degradation (API 500s Failures) Impacting Flex and TaskRouter Customers” (2025-05-13 13:40 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/qyk61dn4kd9l (CC BY 4.0).
- Markdown link: `[Twilio: TaskRouter Had Service Degradation (API 500s Failures) Impacting Flex and TaskRouter Customers (2025-05-13)](https://rewindex.com/company/twilio/incidents/qyk61dn4kd9l)`


---
Canonical: https://rewindex.com/company/twilio/incidents/qyk61dn4kd9l · Markdown: https://rewindex.com/company/twilio/incidents/qyk61dn4kd9l.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/qyk61dn4kd9l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:20:27.764Z