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Twilio: Issue with Flex Agent Copilot Auto Wrap-up Notes

MinorStatus: resolvededitedStarted Resolved (2.1 h)5 updatesstspg.io (opens in new tab)

Affected components: Flex Agent CopilotFLEX - Flex Agent Copilot

Timeline of updates

  1. investigating

    Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating

    We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring

    We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  4. monitoring

    We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  5. resolved

    The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-20 16:53 UTC, resolved after 2.1 h, 5 update(s); edited after publishing.

Title
Issue with Flex Agent Copilot Auto Wrap-up Notes
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/pq17rz6sfhj3

Twilio profileRecent Twilio incidentsAll outages on October 20, 2026Twilio in October 2026MarkdownJSON