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ChangesTwilioIssue with Flex Agent Copilot Auto Wrap-up Notes

Twilio: Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes

Incident updateNormal progress (rule, 100%)Changed stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: monitoring
AddedUpdatemonitoring#2
Before: not present
After: We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

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History of this incident

Tuesday, October 20

4 incident changes

Cite this

Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes on Twilio’s status page, changed 2026-10-20 18:03 UTC (change 2 of 4).

Title
Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes
Vendor
Twilio
Date
URL
https://rewindex.com/change/rd2dd06271654f6

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