# Twilio: Issue with Flex Agent Copilot Auto Wrap-up Notes

> Twilio status incident “Issue with Flex Agent Copilot Auto Wrap-up Notes” on 2026-10-20: impact minor (vendor’s label), 2.1 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/pq17rz6sfhj3
Last updated: 2026-10-20T19:03:17Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-20 16:53 UTC · Resolved: 2026-10-20 18:58 UTC · Duration: 2.1 h
- Updates: 5 · Affected components: Flex Agent Copilot, FLEX - Flex Agent Copilot
- [Vendor status page: https://stspg.io/wwp9lnlzn3p0](https://stspg.io/wwp9lnlzn3p0)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-20 16:53 UTC: Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- **investigating** 2026-10-20 17:50 UTC: We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-20 17:57 UTC: We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- **monitoring** 2026-10-20 18:28 UTC: We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- **resolved** 2026-10-20 18:58 UTC: The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.

## Rewindex changes for this incident

- 2026-10-20 17:53 UTC: [Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes](https://rewindex.com/change/re17c26536b378f.md)
- 2026-10-20 18:03 UTC: [Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes](https://rewindex.com/change/rd2dd06271654f6.md)
- 2026-10-20 18:33 UTC: [Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes](https://rewindex.com/change/r747e1de4de0195.md)
- 2026-10-20 19:03 UTC: [Incident updated: Issue with Flex Agent Copilot Auto Wrap-up Notes](https://rewindex.com/change/r24dad34d4ac5f4.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-20 16:53 UTC, resolved after 2.1 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/pq17rz6sfhj3
- Citation: Twilio, “Issue with Flex Agent Copilot Auto Wrap-up Notes” (2026-10-20 16:53 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/pq17rz6sfhj3 (CC BY 4.0).
- Markdown link: `[Twilio: Issue with Flex Agent Copilot Auto Wrap-up Notes (2026-10-20)](https://rewindex.com/company/twilio/incidents/pq17rz6sfhj3)`


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Canonical: https://rewindex.com/company/twilio/incidents/pq17rz6sfhj3 · Markdown: https://rewindex.com/company/twilio/incidents/pq17rz6sfhj3.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/pq17rz6sfhj3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:34:44.268Z