Companies/Twilio/Incidents

Twilio: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil

Affected components: CARRIER NETWORK - Voice, Latin AmericaVoice, Latin America

Timeline of updates

1. investigating2026-10-19 13:29 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating2026-10-19 14:29 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating2026-10-19 16:29 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified2026-10-19 16:31 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. identified2026-10-19 17:33 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. identified2026-10-19 19:00 UTC

   Twilio customers may be experiencing voice call failures, and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

7. identified2026-10-19 20:00 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Changes Rewindex caught on this incident

• Oct 19Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil
• Oct 19Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil
• Oct 19Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil
• Oct 19Incident updated: Voice Call Failures, Dialing Delays from a Subset of Twilio Mobile Numbers to Brazil
• Oct 19Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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