# Twilio: Voice Call Failures and Post Dial Delay From a Subset of Twilio Mobile Numbers to Brazil

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-10-19 13:29 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 8 · Affected components: CARRIER NETWORK - Voice, Latin America, Voice, Latin America
- [Vendor status page: https://stspg.io/6cs6lqsvvrzr](https://stspg.io/6cs6lqsvvrzr)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-19 13:29 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-19 14:29 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-19 16:29 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-19 16:31 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-19 17:33 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-19 19:00 UTC: Twilio customers may be experiencing voice call failures, and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-19 20:00 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-19 20:44 UTC: Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-19 14:33 UTC: [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/r18055c6780b277.md)
- 2026-10-19 16:33 UTC: [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/ra527b144699333.md)
- 2026-10-19 17:45 UTC: [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/r5b70e70ae300fc.md)
- 2026-10-19 19:03 UTC: [Incident updated: Voice Call Failures, Dialing Delays from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/r66a3c77fb461b8.md)
- 2026-10-19 20:03 UTC: [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/r2d0359660f33f4.md)
- 2026-10-19 20:53 UTC: [Incident updated: Voice Call Failures and Post Dial Delay From a Subset of Twilio Mobile Numbers to Brazil](https://rewindex.com/change/ref90c9da37ade7.md)


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Canonical: https://rewindex.com/company/twilio/incidents/ny4f1x332ggd · Markdown: https://rewindex.com/company/twilio/incidents/ny4f1x332ggd.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ny4f1x332ggd · Generated 2026-10-19T21:09:32.255Z