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Twilio: Elevated REST API 500 Errors

MinorStatus: resolvedStarted Resolved (1.9 h)1 updatestatus.twilio.com (opens in new tab)
Part of an outage event

Snowflake outage, Jun 30, 2021 · 7 vendors, 7 incidents

Twilio’s incident started in the same window without naming Snowflake (timing only, not evidence of a link). (timing only, posted +52 min vs Snowflake’s own post)

Swipe sideways to see the whole diagram.

same windowSnowflakeposted 18:28 UTCWithin an hour2 vendors, 2 blamed SnowflakeHeap, LeverTwilio (this incident)posted +52 min
same windowSnowflakeposted 18:28 UTCWithin an hour2 vendors, 2 blamed SnowflakeHeap, LeverTwilio (this incident)posted +52 min
Twilio is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Snowflake<br/>posted 18:28 UTC"]:::root
  h1["Within an hour<br/>2 vendors, 2 blamed Snowflake<br/>Heap, Lever"]:::blames
  root --> h1
  me["Twilio (this incident)<br/>posted +52 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    Elevated rate of HTTP 500 errors for the REST API has been resolved and REST API is operating normally at this time.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

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