# Twilio: Elevated REST API 500 Errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-06-30 19:20 UTC · Resolved: 2021-06-30 21:12 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/mrxtdbyw7369](https://status.twilio.com/incidents/mrxtdbyw7369)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Part of an outage event

- [Snowflake outage, Jun 30, 2021: 7 vendors, 7 incidents](https://rewindex.com/events/2021-06-30-snowflake)
- This incident started in the same window without naming Snowflake (timing only, not evidence of a link). (timing only, posted +52 min vs Snowflake’s own post)

```mermaid
flowchart LR
  root["Snowflake<br/>posted 18:28 UTC"]:::root
  h1["Within an hour<br/>2 vendors, 2 blamed Snowflake<br/>Heap, Lever"]:::blames
  root --> h1
  me["Twilio (this incident)<br/>posted +52 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-06-30 21:12 UTC: Elevated rate of HTTP 500 errors for the REST API has been resolved and REST API is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/twilio/incidents/mrxtdbyw7369 · Markdown: https://rewindex.com/company/twilio/incidents/mrxtdbyw7369.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/mrxtdbyw7369 · Generated 2026-10-19T23:16:14.659Z