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Twilio: SMS Non-Delivery to Mexico Over Twilio Local Mexico Long Codes

MinorStatus: resolvedStarted Resolved (7 d)1 updatestatus.twilio.com (opens in new tab)

Timeline of updates

  1. resolved

    Twilio was informed by our carrier partner that the SMS delivery failures for messages to Mexico over Twilio Local Mexico long codes is caused by a regulatory change in the region. SMS delivery from long codes in Mexico is only guaranteed to the AT&T network. Delivery to other networks is not supported at this time. As the impact is limited to a small subset of customers, we'll be marking the incident as closed on the Twilio Status Page and will update affected customers via email with full details of the issue.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-06-18 07:40 UTC, resolved after 7 d, 1 update(s).

Title
SMS Non-Delivery to Mexico Over Twilio Local Mexico Long Codes
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/l7d6bcxhsr2m

Twilio profileRecent Twilio incidentsAll outages on June 18, 2021Twilio in June 2021MarkdownJSON