# Twilio: SMS Non-Delivery to Mexico Over Twilio Local Mexico Long Codes

> Twilio status incident “SMS Non-Delivery to Mexico Over Twilio Local Mexico Long Codes” on 2021-06-18: impact minor (vendor’s label), 7 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/l7d6bcxhsr2m
Last updated: 2021-06-25T18:50:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-06-18 07:40 UTC · Resolved: 2021-06-25 18:50 UTC · Duration: 7 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/l7d6bcxhsr2m](https://status.twilio.com/incidents/l7d6bcxhsr2m)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-06-25 18:50 UTC: Twilio was informed by our carrier partner that the SMS delivery failures for messages to Mexico over Twilio Local Mexico long codes is caused by a regulatory change in the region. SMS delivery from long codes in Mexico is only guaranteed to the AT&T network. Delivery to other networks is not supported at this time. As the impact is limited to a small subset of customers, we'll be marking the incident as closed on the Twilio Status Page and will update affected customers via email with full details of the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-06-18 07:40 UTC, resolved after 7 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/l7d6bcxhsr2m
- Citation: Twilio, “SMS Non-Delivery to Mexico Over Twilio Local Mexico Long Codes” (2021-06-18 07:40 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/l7d6bcxhsr2m (CC BY 4.0).
- Markdown link: `[Twilio: SMS Non-Delivery to Mexico Over Twilio Local Mexico Long Codes (2021-06-18)](https://rewindex.com/company/twilio/incidents/l7d6bcxhsr2m)`


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Canonical: https://rewindex.com/company/twilio/incidents/l7d6bcxhsr2m · Markdown: https://rewindex.com/company/twilio/incidents/l7d6bcxhsr2m.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/l7d6bcxhsr2m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:07:53.642Z