Twilio: Callback Failures That are Affecting Voice Calls and Video Customers
Timeline of updates
- resolved
Twilio callback-service was degraded for 43 minutes between 03:18 and 04:01 Pacific Time on 03/11/2025. During this period of time customers may have experienced failed webhook callbacks for a small percentage (<1%) of their calls or videos. The issue has now been mitigated, while the team continues root cause investigation.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-03-11 10:15 UTC, resolved after 0 min, 1 update(s).
- Title
- Callback Failures That are Affecting Voice Calls and Video Customers
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/kx64h8sdthzg
Twilio profileRecent Twilio incidentsAll outages on March 11, 2025Twilio in March 2025MarkdownJSON