# Twilio: Callback Failures That are Affecting Voice Calls and Video Customers

> Twilio status incident “Callback Failures That are Affecting Voice Calls and Video Customers” on 2025-03-11: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/kx64h8sdthzg
Last updated: 2025-03-11T10:15:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-03-11 10:15 UTC · Resolved: 2025-03-11 10:15 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/kx64h8sdthzg](https://status.twilio.com/incidents/kx64h8sdthzg)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-03-11 10:15 UTC: Twilio callback-service was degraded for 43 minutes between 03:18 and 04:01 Pacific Time on 03/11/2025. During this period of time customers may have experienced failed webhook callbacks for a small percentage (\<1%) of their calls or videos. The issue has now been mitigated, while the team continues root cause investigation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-03-11 10:15 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/kx64h8sdthzg
- Citation: Twilio, “Callback Failures That are Affecting Voice Calls and Video Customers” (2025-03-11 10:15 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/kx64h8sdthzg (CC BY 4.0).
- Markdown link: `[Twilio: Callback Failures That are Affecting Voice Calls and Video Customers (2025-03-11)](https://rewindex.com/company/twilio/incidents/kx64h8sdthzg)`


---
Canonical: https://rewindex.com/company/twilio/incidents/kx64h8sdthzg · Markdown: https://rewindex.com/company/twilio/incidents/kx64h8sdthzg.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/kx64h8sdthzg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:57:11.973Z