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Twilio: Some Customers May Have Incorrect Balances Reflected on Their Account

MinorStatus: resolvededitedStarted Resolved (33 h)8 updatesstatus.twilio.com (opens in new tab)

Affected components: BillingTWILIO PLATFORM - Billing

Timeline of updates

  1. investigating

    Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

  2. investigating

    Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

  3. investigating

    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

  4. investigating

    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

  5. investigating

    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

  6. investigating

    Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

  7. investigating

    Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.

  8. resolved

    The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-02 16:37 UTC, resolved after 33 h, 8 update(s); edited after publishing.

Title
Some Customers May Have Incorrect Balances Reflected on Their Account
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/k76vg1mcxj88

Twilio profileRecent Twilio incidentsAll outages on November 2, 2026Twilio in November 2026MarkdownJSON