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ChangesTwilioSome Customers May Have Incorrect Balances Reflected on Their Account

Twilio: Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account

Incident updateNormal progress (rule, 100%)Changed status.twilio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: resolved
AddedResolved time#2
Before: not present
After: 2026-11-04 01:26 UTC
AddedUpdateresolved#3
Before: not present
After: The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.

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History of this incident

YesterdayWednesday, November 4Wed, Nov 4

1 incident change

Tuesday, November 3

2 incident changes

Monday, November 2

4 incident changes

Cite this

Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account on Twilio’s status page, changed 2026-11-04 01:33 UTC (change 7 of 7).

Title
Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account
Vendor
Twilio
Date
URL
https://rewindex.com/change/r09ad8b3fa84570

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