# Twilio: Some Customers May Have Incorrect Balances Reflected on Their Account

> Twilio status incident “Some Customers May Have Incorrect Balances Reflected on Their Account” on 2026-11-02: impact minor (vendor’s label), 33 h, 8 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/k76vg1mcxj88
Last updated: 2026-11-04T01:33:44Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-02 16:37 UTC · Resolved: 2026-11-04 01:26 UTC · Duration: 33 h
- Updates: 8 · Affected components: Billing, TWILIO PLATFORM - Billing
- [Vendor status page: https://status.twilio.com/incidents/k76vg1mcxj88](https://status.twilio.com/incidents/k76vg1mcxj88)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-02 16:37 UTC: Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
- **investigating** 2026-11-02 17:30 UTC: Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
- **investigating** 2026-11-02 18:36 UTC: Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- **investigating** 2026-11-02 19:34 UTC: Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- **investigating** 2026-11-02 23:29 UTC: Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- **investigating** 2026-11-03 07:27 UTC: Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- **investigating** 2026-11-03 07:48 UTC: Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.
- **resolved** 2026-11-04 01:26 UTC: The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.

## Rewindex changes for this incident

- 2026-11-02 17:33 UTC: [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r76a6929365bc85.md)
- 2026-11-02 18:43 UTC: [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/rd97108d6686499.md)
- 2026-11-02 19:43 UTC: [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r5da813656898af.md)
- 2026-11-02 23:33 UTC: [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r4c1eec52860f6e.md)
- 2026-11-03 07:33 UTC: [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r80c68af9e772e3.md)
- 2026-11-03 07:53 UTC: [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/rfa78e488d25e15.md)
- 2026-11-04 01:33 UTC: [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r09ad8b3fa84570.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-02 16:37 UTC, resolved after 33 h, 8 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/k76vg1mcxj88
- Citation: Twilio, “Some Customers May Have Incorrect Balances Reflected on Their Account” (2026-11-02 16:37 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/k76vg1mcxj88 (CC BY 4.0).
- Markdown link: `[Twilio: Some Customers May Have Incorrect Balances Reflected on Their Account (2026-11-02)](https://rewindex.com/company/twilio/incidents/k76vg1mcxj88)`


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Canonical: https://rewindex.com/company/twilio/incidents/k76vg1mcxj88 · Markdown: https://rewindex.com/company/twilio/incidents/k76vg1mcxj88.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/k76vg1mcxj88 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:20:53.723Z