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Twilio: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom

MinorStatus: resolvededitedStarted Resolved (5.3 h)6 updatesstatus.twilio.com (opens in new tab)

Affected components: CARRIER NETWORK - Voice, EuropeVoice, Europe

Timeline of updates

  1. investigating

    Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing voice call audio quality degradation, silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing voice call audio quality degradation, silent and one-way audio between Twilio and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified

    Twilio customers may be experiencing voice call audio quality degradation and silent and one-way audio between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved

    The incident has been resolved and voice calls between Twilio and network subscribers on affected networks in the United Kingdom are operating normally.

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Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-09 16:34 UTC, resolved after 5.3 h, 6 update(s); edited after publishing.

Title
Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/jlw5t054g7jt

Twilio profileRecent Twilio incidentsAll outages on November 9, 2026Twilio in November 2026MarkdownJSON