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ChangesTwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in the United Kingdom of Great Britain and Northern Ireland

Twilio: Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in the United Kingdom of Great Britain and Northern Ireland

Incident updateNormal progress (typesafe/jev-1.13-20260917, 98%)Changed status.twilio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedTitle#1
Before: Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in the United Kingdom of Great Britain and Northern Ireland
After: Voice Call Audio Quality Degradation, Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in the United Kingdom of Great Britain and Northern Ireland
ChangedStatus#2
Before: investigating
After: identified
AddedUpdateidentified#3
Before: not present
After: Twilio customers may be experiencing voice call audio quality degradation, silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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History of this incident

Monday, November 9

4 incident changes

Cite this

Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in the United Kingdom of Great Britain and Northern Ireland on Twilio’s status page, changed 2026-11-09 16:53 UTC (change 1 of 4).

Title
Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in the United Kingdom of Great Britain and Northern Ireland
Vendor
Twilio
Date
URL
https://rewindex.com/change/rc4e8061154823d

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