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ChangesTwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom

Twilio: Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom

Incident updateNormal progress (rule, 100%)Changed status.twilio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: identified
After: monitoring
AddedUpdateidentified#2
Before: not present
After: Twilio customers may be experiencing voice call audio quality degradation and silent and one-way audio between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
AddedUpdatemonitoring#3
Before: not present
After: We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

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History of this incident

Monday, November 9

4 incident changes

Cite this

Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom on Twilio’s status page, changed 2026-11-09 19:54 UTC (change 3 of 4).

Title
Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom
Vendor
Twilio
Date
URL
https://rewindex.com/change/r586b6d3c4d8b68

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