Companies/Twilio/Incidents

Twilio: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil

Affected components: CARRIER NETWORK - SMS, Latin AmericaSMS, Latin America

Timeline of updates

1. investigating2026-10-19 02:41 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified2026-10-19 02:49 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified2026-10-19 03:49 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified2026-10-19 05:50 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified2026-10-19 09:58 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified2026-10-19 17:58 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

Changes Rewindex caught on this incident

• Oct 19Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil
• Oct 19Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil
• Oct 19Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil
• Oct 19Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil
• Oct 19Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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