# Twilio: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-10-19 02:41 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 6 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://stspg.io/5x8jhfr1f2sy](https://stspg.io/5x8jhfr1f2sy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-19 02:41 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-19 02:49 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-19 03:49 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-19 05:50 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-19 09:58 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-19 17:58 UTC: Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-19 02:53 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r033ad2c44a20bd.md)
- 2026-10-19 03:53 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/raf2b469ffc1b5c.md)
- 2026-10-19 05:53 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb4ff765ed41017.md)
- 2026-10-19 10:03 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r479788088b67ea.md)
- 2026-10-19 18:03 UTC: [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb7c9e19a3694e2.md)


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Canonical: https://rewindex.com/company/twilio/incidents/h7pykppyzdbd · Markdown: https://rewindex.com/company/twilio/incidents/h7pykppyzdbd.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/h7pykppyzdbd · Generated 2026-10-19T21:08:21.476Z