Twilio: Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console
Timeline of updates
- resolved
The issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console is ongoing. As a workaround, customers can use the Senders API, or continue using the Twilio Console for registration without a preferred display name. We will continue to work with our provider to fully resolve this issue.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2025-12-09 19:43 UTC, resolved after 27 h, 1 update(s).
- Title
- Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/f0srd5ws9qbn
Twilio profileRecent Twilio incidentsAll outages on December 9, 2025Twilio in December 2025MarkdownJSON